Last updated: August 30, 2026
The StarFuel nutrition report is a one-time purchase of a digital product. It is generated from the answers you give in the questionnaire and delivered to you by email as a web page and a PDF.
If you are not happy with your report for any reason, contact us within 30 days of your purchase and we will refund you in full. You do not need to give a reason.
You can email us at hello@getaneustart.com, or request the refund directly from Paddle, who processed your payment, at paddle.net. Either route works.
Requests made more than 60 days after the purchase date cannot be processed.
Refunds are issued to the original payment method. It usually takes 5–10 business days for the money to appear on your statement, depending on your bank.
If your report never arrived, arrived empty, or does not match the answers you gave, please contact us before requesting a refund — we would rather fix it. Email hello@getaneustart.com and we will look into it and resend, at no additional charge.
If you were charged more than once for the same report, contact us and we will refund the duplicate charge in full, regardless of the 14-day window.
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders and handles all billing enquiries. Refunds are issued through Paddle.